Open letter to Foursquare CEO Dennis Crowley #killswarmapp

Recently, Foursquare released Swarm App, which breaks the native Foursquare experience by requiring users to use Swarm to check-in to places. In other words, they took the functionality of one app and split it into two.

My biggest issue is that Foursquare has not created a value proposition for two apps that earns them the right to more of my time, more space on my phone and more data about me.

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Dad in anti-gambling ad picked Germany to win the World Cup, oops

Singapore’s National Council on Problem Gambling¬†(NCPG) thought that an anti-gambling ad focused on the World Cup would be great idea considering the wide reach of the games (and probably excessive gambling tied to the games). Unfortunately, the bad dad in the ad who bet his kid’s savings picked Germany to win it all and of course would now be quite rich.

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Guide: How to get a refund from a difficult company

Guide: How to get a refund from a difficult company

We’ve all had those moments when trying to get good service or a refund from a company and we can’t seem to get anywhere. Either the customer service reps haven’t been empowered to solve your problem or they are just borderline incompetent. So what do you do?

It can feel great to just get angry and yell at the reps. I’ve certainly taken that approach at times. Which can sometimes work but often doesn’t yield as good of a result as you could be getting.

Recently, I had the displeasure of having a miserable service experience with a company that I was paying several thousand dollars. The short of it was that they suffered from an inability to communicate and keep their commitments. They also overcharged me by nearly $700!

I’m not going to go into who they are because I’m happy with the end result and the objective of this post is to talk about how to work with difficult service organizations, not my one experience.

My result: I was able to get the service level I needed, a refund of my $700 and a 25% discount off the total I had spent.

Let me teach you how to do it.

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Pinterest appears to be testing what you see in notifications [Updated]

Pinterest appears to be testing what you see in notifications [Updated]

The notifications section, on both the mobile and tablet apps and the desktop site, of my Pinterest account changed about two weeks ago – and not for the better.

To put it bluntly, the change appears self-serving and lacks an understanding of a fundamental reason Pinterest is addicting – validation. But more on that in a moment.

Previous to the change, each notification showed the specific pin of mine being repinned by others. Now, each notification shows the repinner’s board to which the pin has been repinned. In other words, I have no idea what pin was repinned.

How infuriating!

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Emoji in Real Life campaign terrifyingly shows who your kids may be talking to online

Emoji in Real Life campaign terrifyingly shows who your kids may be talking to online

It’s long been a concern of parents the world over – what if the person on the other end of your child’s online chat isn’t another child? What if that person using all those cute emoji – or smileys – is actual a predator? International non-profit association Innocence en Danger¬†launched a campaign in January depicting who just might be behind those emoji.

And the result is terrifying.

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